Service Promise

At Kotak General Insurance, we work as one team with a common purpose – to provide best-in-class service to our customers. You are at the centre of everything we do and we will work tirelessly towards ensuring that we meet and exceed your expectations in a fair and responsible way. We follow a set of service standards to ensure your issues are resolved in an independent and prompt manner. Below given is the maximum time which we would take to respond to those service requests as prescribed by IRDAI.

Service	Maximum Turnaround Time
General
Processing of proposal and communication of decisions including requirements / issue of policy / cancellations	15 days
Obtaining Copy of the proposal	30 days
Post policy issue service requests concerning mistakes / Refund of proposal deposit and also Non-claim related service requests.	10 days
General Insurance – Motor Claims
Survey report submission	30 days
Insurer seeking addendum report	15 days
Claims concluded by the insurer	within 30 days after receipt of final survey report and/or the last relevant and necessary document as the case may be
General Insurance – Health Claims
Claims concluded by the insurer	30 days from the date of last submission of last document by the customer
Claims concluded by the insurer (where investigation conducted by the insurer)	45 days from the date of last submission of last document by the customer
Grievances
Acknowledging a Grievance	3 days
Resolving a Grievance	15 days

Disclaimer

You will be redirected to the website of Wellogo Services Private Limited, our wellness service provider, to facilitate your request. This link is provided only for your convenience. Kotak Mahindra General Insurance Company Limited does not undertake any liability, responsibility or reliability of any service, statement or other information displayed or provided through the website of Wellogo Services Private Limited.
Request you to refer the policy wordings pertaining to “Health and Rewards” and “Value Added Benefits” covers.
You agree to share your policy information with Wellogo Services Private Limited for the purpose of facilitation of the Wellness services.
You authorize Wellogo Services Private Limited to make a contact you over phone call/sms/ email for providing the Wellness services
You agree that by clicking on the link, you will redirected to Wellogo Services Private Limited website.
The use of website of Wellogo Services Private Limited is subject to the terms of use, other terms and guidelines, if any, contained within that website.
Kotak Health Premier UIN: KOTHLIP18089V011718
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