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Grievance Redressal By Kotak

If you aren't satisfied with the solutions provided to you, pick your city to find the details of the nearest Grievance Redressal Officer to escalate your complaint.
We'll do our best to help you sort out any issues as quickly as we can.

Select Location

Uday Pentapalli

5th floor, Samson Towers, 402L, Pantheon Road,Egmore, Chennai – 600008
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Upendra Mehta

Kotak Mahindra General Insurance Company Limited, 510 -511, 5th Floor, Venus Amadeus, Jodhpur Cross Road Satellite, Ahmedabad 380015
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Mr. Raghavendra T

3-6-140/1B,Ground Floor Netaji Bhavan,  Himayatnagar Main Road, Hyderabad-500029
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Mohit Mittal

H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110001
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Shivanshu Singhal

Old Unit No. SG-9 & SG10,  PID No. 81-6-47/120, PID No. 81-6-47/119, Ground Floor South Block, Manipal Centre, Dickenson Road, Off M G Road, Bengaluru- 560042
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Sanoj Singh

White House, Office Space No 2b(1), 2nd Floor 119, Park Street, Kolkata – 700 016
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

TUSHAR GUPTA

4th Floor, Block-A-401, Rohit Bhavan, Sapru Marg, Hazratganj, Lucknow -226001 
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Arvind Inamdar

Sohrab Hall, 4th Floor, 21 Sasoon Road, Opp. Jahangir Hospital, Pune – 411001
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Sidhartha Dutta

Ground Floor, Unit No D2,Model Industrial Colony Opp Aarey Road, Goregaon - East  Mumbai 400063
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Navjyot Pal Singh

SCO 151/152, 2nd Floor,  Sector 9-C ,Chandigarh – 160009
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Rahul Mahajan

5th Floor, Metro Tower, Near Vijay Nagar Square, A B Road, Indore - 452 010 Madhya Pradesh Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Shashank Srivastava

Ground Floor, shop no. 9, Vipul Agora, M.G. Road, Gurugram, Haryana - 122001
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Anil Poorsarla

D. No. 29-4-19, Kodandaramireddy Street, Govrenerpet, Vijaywada, Andhra Pradesh, 502002
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Amit Patil

Mezzanine floor, Neel Kamal House, Plot No: 51, Survey No: 715/B/51, Thatte Nagar, College Road, Nashik - 422005
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Ajit Abhale

Neptune Element, 2nd Floor, Plot No. F3,S3/1, Road Number 22, Wagle Industrial Estate, Kisan Nagar,  Thane West, Maharashtra 400604
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Debjit Ghosh

International Business Center, K-14, Ashok Marg, Near Govt. Press Choraha, C-Scheme, Jaipur- 302001
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Anish KM

Kotak Mahindra General Insurance Company Ltd
2nd Floor, Chicago Plaza, Rajaji Road,
Cochin 682035
Contact: 1800 266 4545
Email : grievanceofficer@kotak.com

MUKESH KUMAR

Kotak Mahindra General Insurance Company Limited.
Main Road-Shop No.1 & 2, Ranchi Club Shopping Complex,
Ranchi, Jharkhand, 834001.
GRO Name: Mukesh Kumar
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Sandeep Mukherjee

Ffort, 2nd Floor, Kachari Basti, Ulubari,
Guwahati – 781007
Contact: 1800 266 4545
Email: grievanceofficer@kotak.com

Sunil Kumar

2nd Floor – SCO 668,
Dashmesh Complex,
Lajpat Nagar, Pakhowal Road,
Ludhiana-141002
Email: grievanceofficer@kotak.com

Kaushal Kumar

Unit No 416, 4th floor,
Gera Imperium II,
Patto Plaza, Panjim
Pin Code: 403 001
Email: grievanceofficer@kotak.com

Grievance Redressal by Kotak



For any grievance related to your insurance policy, Call us on 1800 266 4545 and speak to our customer care officer


OR


Write to us at care@kotak.com

Grievance Redressal Process

If you are still not satisfied with the solutions you have been provided with, we request that you send your concerns to the following channels. We will acknowledge the receipt of your concerns and respond to you when we complete the investigation. Please provide your complete contact details and the policy details for us to get in touch with you.

  • 1

    Customer Care Officer

    Call us on 1800 266 4545 or write to us at care@kotak.com

  • 2

    Grievance Officer

    Write to us at grievanceofficer@kotak.com. After examining the matter, you will receive a final response from us, within 15 days from the date of receipt of your complaint

  • 3

    Senior Grievance Officer

    If you are not satisfied with the solution our Grievance Officer has provided you with, you can write to us at seniorgrievanceofficer@
    kotak.com

  • 4

    Chief Grievance Officer

    If you are not satisfied with the solution our Senior Grievance Officer has provided you with, you can write to us at chiefgrievanceofficer@kotak.com

If after having followed Steps 1, 2, 3 and 4, your issue still remains unresolved, you may approach the Insurance Ombudsman for grievance redressal.

Insurance Ombudsman Centres

The details of Insurance Ombudsman are also available on
https://cioins.co.in/ and with our Grievance Officer (Location Manager)

Select Location

Contact Details

Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad – 380 001.
Tel.: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@cioins.co.in

Jurisdiction

Gujarat
Dadra and Nagar Haveli
Daman and Diu

Contact Details

Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078
Tel.: 080-26652048 / 26652049
Email: bimalokpal.bengaluru@cioins.co.in

Jurisdiction

Karnataka

Contact Details

Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755-2769201 / 2769202
Fax: 0755-2769203
Email: bimalokpal.bhopal@cioins.co.in

Jurisdiction

Madhya Pradesh
Chhattisgarh

Contact Details

Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674-2596461 /2596455
Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@cioins.co.in

Jurisdiction

Orissa

Contact Details

Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017
Tel.: 0172-2706196 / 2706468
Fax: 0172-2708274
Email: bimalokpal.chandigarh@cioins.co.in

Jurisdiction

Punjab
Haryana
Himachal Pradesh
Jammu and Kashmir
Chandigarh

Contact Details

Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 Anna Salai, Teynampet, CHENNAI - 600 018
Tel.: 044-24333668 / 24335284
Fax: 044-24333664
Email: bimalokpal.chennai@cioins.co.in

Jurisdiction

Tamil Nadu
Pondicherry Town and Karaikal (in Pondicherry)

Contact Details

Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002
Tel.: 011 - 23239633 / 23237532
Fax: 011-23230858
Email: bimalokpal.delhi@cioins.co.in

Jurisdiction

Delhi

Contact Details

Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484-2358759 / 2359338
Fax: 0484-2359336
Email: bimalokpal.ernakulam@cioins.co.in

Jurisdiction

Kerala
Lakshadweep
Mahe (a part of Pondicherry)

Contact Details

Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Panbazar Over Bridge, S.S. Road, Guwahati – 781 001
Tel.: 0361-2132204 / 2132205
Fax: 0361-2732937
Email: bimalokpal.guwahati@cioins.co.in

Jurisdiction

Assam
Meghalaya
Manipur
Mizoram
Arunachal Pradesh
Nagaland and Tripura

Contact Details

Office of the Insurance Ombudsman, 6-2-46, 1st Floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004
Tel.: 040-65504123 / 23312122
Fax: 040-23376599
Email: bimalokpal.hyderabad@cioins.co.in

Jurisdiction

Andhra Pradesh
Telangana
Yanam and part of Territory of Pondicherry

Contact Details

Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 -2740363
Email: bimalokpal.jaipur@cioins.co.in

Jurisdiction

Rajasthan

Contact Details

Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072
Tel.: 033-22124339 / 22124340
Fax: 033-22124341
Email: bimalokpal.kolkata@cioins.co.in

Jurisdiction

West Bengal
Sikkim
Andaman and Nicobar Islands

Contact Details

Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow - 226 001
Tel.: 0522 - 2231330 / 2231331
Fax: 0522 - 2231310
Email: bimalokpal.lucknow@cioins.co.in

Jurisdiction

Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar

Contact Details

Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022-26106552 / 26106960
Fax: 022-26106052
Email: bimalokpal.mumbai@cioins.co.in

Jurisdiction

Goa
Mumbai Metropolitan Region (excluding Navi Mumbai and Thane)

Contact Details

Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector - 15, Gautam Budh Nagar, Noida,
U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
Email: bimalokpal.noida@cioins.co.in

Jurisdiction

State of Uttaranchal
Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur

Contact Details

Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna - 800 006
Tel.: 0612-2680952
Email: bimalokpal.patna@cioins.co.in

Jurisdiction

Bihar
Jharkhand

Contact Details

Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 2nd Floor, C.T.S. Nos. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@cioins.co.in

Jurisdiction

Maharashtra
Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region)

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Kotak General Insurance Company Ltd.
8th Floor, Zone IV, Kotak Infiniti, Bldg. 21, Infinity IT Park, Off WEH, Gen. AK Vaidya Marg, Dindoshi, Malad (E), Mumbai – 400097. India


  • Within India: 1800 266 4545 (Toll free)
    From Overseas: +91-22-61249600 (IST 8 am to 8 pm)
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