Insurance Claim Process - Health & Motor

If you need to file a claim, you can do so by following the simple steps outlined in the video

  • Health Insurance
  • Car Insurance

Watch video to know about Health Insurance claim process

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(Applicable products: Kotak Heath Care, Kotak Health Super top up, Kotak Health Premier, Kotak Group Health care)

  • Watch claims video
OR

Click below to view step-by-step process chart for Health Insurance

Watch video to know about Car Insurance claim process

  • Cashless Claims
  • Reimbursement Claims
OR

Click below to view step-by-step process chart for Car Insurance

Step by step process

Cyclone Biparjoy Regional Claim Details

Our team of experts are available 24/7 to assist our policyholders with claim related queries.

State LOB Nodal Officer Name Contact Number  Email ID
Gujarat Motor Claims Pranav Modi 7069006490 pranav.modi@Kotak.com
Rajasthan  Sunil Sharma 7045640993 sunil.sharma4@Kotak.com
Gujarat & Rajasthan  Health Claims Shubhasis Banerjee 9831312485 shubhasis.banerjee@Kotak.com
Gujarat & Rajasthan  Commercial Claims Prasenjit Sengupta 9619093503 prasenjit.sengupta@Kotak.com

North India Floods Claim Details

Our team is dedicated 24/7 to support your policy claim related queries.

State LOB Nodal Officer Name Contact Number Email ID Designated District Claims Service Head Contact Number Email ID
Delhi Regions Motor Claims Vipin Garg 7290032606 vipin.garg@Kotak.com Sukhmeet Singh 7291976302 singh.sukhmeet@Kotak.com
Haryana Rohit Singh 7291976304 singh.r@Kotak.com
Himachal Sachindeep Sharma 9988896087 sachindeep.sharma@Kotak.com Nitin Arora 7291976301 nitin.arora@Kotak.com
Punjab Sachindeep Sharma 9988896087 sachindeep.sharma@Kotak.com
Delhi Regions Commercial Claims Prasenjit Sengupta 9619093503 prasenjit.sengupta@Kotak.com      
Haryana
Himachal
Punjab
Delhi Regions Health Claims Shubhasis Banerjee 9831312485 shubhasis.banerjee@Kotak.com Dr.Rahul Patil 8097424748 patil.rahul@kotak.com

Contact information of Nodal Officers for Third Party Claims

Motor insurance

Health insurance

Call 1 800 266 4545 (8 a.m. – 8 p.m.) or submit Claim Intimation Form to intimate us about your claim with your policy details

  • Cashless claims @
    our network garages
  • Re-imbursement
    claims

Vehicle inspection will be conducted within 24 hours (if claim is reported on a working day), or on the next working day (if reported on a Sunday/public holiday)

All relevant documents to be submitted in accordance with terms & conditions

Cashless confirmation and settlement done directly at preferred network garage

Pay deductibles as per policy terms & take delivery of your vehicle

Vehicle inspection will be conducted within 24 hours (if claim is reported on a working day), or on the next working day (if reported on a Sunday/public holiday)

Repair vehicle and take delivery once you pay all the bills

Payment will be initiated within 7 days of receipt of all relevant documents in accordance with terms & conditions.

  • Cashless claims @
    our network hospital
  • Re-imbursement
    claims

Intimate us at 1800 266 4545 or care@kotak.com

Settle all bills at the time of discharge and collect all relevant documents.

Submit all original documents and completed claim form within 30 days of discharge from hospital.

Post document verification, claim will be processed within 15 days.

Please Note: All claims would be processed subject to Policy terms and conditions.
Please read the Policy wording and Policy schedule carefully.
(Applicable products : Kotak Heath Care, Kotak Health Super top up, Kotak Health Premier, Kotak Group Health care)

TPA Details
Family Health Plan Insurance TPA Limited
Srinilaya – Cyber Spazio, Suite # 101,102,109&110
Ground Floor,Road No. 2, Banjara Hills
Hyderabad : 500034
Telangana , India

Register a claim