Understanding own-damage claim settlement for two-wheeler insurance


11 Jul 2023

Decoding Two-Wheeler Claim Settlement

Kotak general insurance tends to provide valuable insights into the process of own-damage claim settlement for two-wheeler insurance. It covers essential steps such as reporting the claim, necessary documentation, survey and assessment, claim settlement, timelines, and handling disputes. By understanding these intricacies, two-wheeler owners can navigate the claim settlement process with ease and ensure they receive the rightful compensation for damages to their vehicles.

What is an own-damage claim settlement?

Own damage claim settlement refers to the process in which an insurance company compensates a policyholder for damages sustained to their vehicle. The own-damage insurance claim settlement involves reporting the claim, providing necessary documentation, assessing the damage, determining the claim amount, and ultimately reimbursing the policyholder for the repair or replacement expenses, subject to policy terms and conditions. It covers the repair or replacement costs incurred due to accidents, natural calamities, theft or other covered events as specified in the insurance policy.

Understanding the process of own-damage claim settlement for two-wheeler insurance

The process of own-damage bike insurance claim settlement involves several key steps:

  • Reporting the claim

Notify us about the damage or accident as soon as possible. Contact our helpline or customer support to initiate the claim settlement process.

  • Documentation

Submit the required documents to support your claims, such as a copy of your insurance policy, a duly filled claim form, a copy of the vehicle's registration certificate (RC) and your driving license. Provide accurate and complete information to avoid any delays.

  • Survey and assessment

Our insurance surveyor will assess the extent of the damage by inspecting your two-wheeler. They will evaluate the repair costs, consider the vehicle's age and condition and determine if the damage is repairable or if the vehicle is a total loss.

  • Claim settlement

Based on our surveyor's assessment, we will calculate the claim settlement amount. If the damage is repairable, you will be reimbursed for the repair costs after deducting depreciation and applicable deductibles. In the case of a total loss, you will be compensated with the Insured Declared Value (IDV) of your vehicle as per the policy terms.

  • Timelines and disputes

We have specific timelines for settling own-damage claims. Follow up regularly to ensure a timely settlement to avoid any further disputes.

  • No-claim bonus (NCB)

Consider the impact on your NCB before filing a claim and understand the long-term benefits. Making a small claim may affect your No-Claim Bonus.

Documents required for own-claim damage settlement

When filing an own-damage cover for two-wheeler insurance, you will typically need to provide the following documents:

  • A copy of your active two-wheeler insurance policy that covers your damage.

  • A duly filled and signed claim form provided by us. Make sure to provide accurate and complete information.

  • A copy of the vehicle's registration certificate (RC) to establish ownership and authenticity.

  • A copy of your valid driving license to verify your eligibility to ride the two-wheeler.

  • In case of theft, vandalism or malicious damage, you may need to provide an FIR filed at the local police station.

  • Any supporting evidence of the accident or damage, such as photographs, videos or eyewitness statements, can strengthen your claim.

  • Obtain repair estimates from authorized service centres or garages to determine the extent of the damage and estimated repair costs.

  • Depending on the circumstances of the claim, additional documents may be required. These may include a no-trace report from the police (in case of theft), original bills and receipts for repairs, invoices for parts replaced, and any other relevant documents.


The own-damage claim settlement process is crucial for two-wheeler owners to navigate the insurance journey effectively. Promptly reporting the claim, providing accurate documentation and cooperating with the surveyor and insurer, can ensure a smooth and hassle-free settlement experience. By being well-informed, you can confidently handle own-damage claim settlements, including scenarios like claiming for minor scratches for bike insurance, and safeguard your two-wheeler against unforeseen losses.

Related Blogs

Insured Declared Value

benefits of a "No Claim Bonus" on a car insurance policy

Steps to Total Loss Car Insurance Claim

Team Kotak GIC

The content of this blog has been created and carefully reviewed by the esteemed team at Kotak General Insurance, with the sole purpose of providing valuable guidance and sharing insights on the importance of general insurance. Our objective is to assist users in making informed decisions when purchasing or renewing insurance policies for their cars, bikes, and health. Our expertly curated information aims to empower our readers with the knowledge they need to protect their valuable assets and financial interests.