Step-by-step cancellation and refund process of car insurance policy


02 Jun 2023

Canceling Car Insurance: A Step-by-Step Guide to Getting a Refund

Are you thinking of canceling your car insurance policy? Maybe you're switching to a new insurer, or you no longer need the coverage. Whatever your reason may be, it's essential to know the process and what to expect during the cancellation of car insurance.

Let's see how to cancel your car insurance policy and get a refund.

Easy steps to cancel your car insurance policy

Step 1 - Contact your insurance company.

The first step is to contact your car insurance provider. You can get in contact with them by sending an email or calling them. Inform them that you want to cancel your policy, and they will guide you through the process. Keep in mind that different insurers might have different cancellation processes, so it's important to follow their specific guidelines.

Step 2 - Provide the required documents

Depending on your reason for the cancellation of car insurance, the company may ask for some documents. For example, if you're canceling because you're selling your car, they may ask for a sale deed. If you're switching to a new insurer, they may ask for proof of the new policy. Make sure to provide the necessary documents as soon as possible, as it will speed up the cancellation process.

Step 3 - Verify & approve the cancellation request

Once you've provided the required documents, your insurance company will verify them. If your cancellation of a car insurance request is approved, you will receive the documented policy with 'canceled' written on it. You may also receive a No Claim Bonus certificate if applicable. Some insurers may offer an online cancellation process, where you can log in to their website and follow the process to cancel your policy.

What is the refund process for the cancellation of car insurance?

Receiving a refund on canceling the car insurance policy is your right. But the amount that you will receive after the cancellation depends on when you cancel the policy and its terms and conditions. Check out the events in which you can seek a refund from your car insurer provider:

  • Cancellation before the start of the policy

If you cancel your car insurance before it starts, you're likely to get an almost full refund of the payment, although some processing fees may be deducted.

  • Cancellation after the start of the policy

If you cancel your policy after it has started, you will receive a refund on a pro-rata basis. This means that you will be refunded for the pre-specified percentage of the policy amount. For example, if you cancel your policy after three months and you paid for a year, you will receive a refund for the nine unused months.

Refund timeline

In most cases, it takes no more than 14 days to receive the refund on the cancellation of car insurance. Still, the exact turnaround time to receive the refund on cancellation will depend on your payment process.


Getting a refund on the cancellation of car insurance is your right. If you follow all the steps mentioned in this post, the refund procedure will be smooth. Also, make sure to understand all the terms and conditions and check the refund policy to ensure that you receive the appropriate refund amount from your insurance provider.

Team Kotak GIC

The content of this blog has been created and carefully reviewed by the esteemed team at Kotak General Insurance, with the sole purpose of providing valuable guidance and sharing insights on the importance of general insurance. Our objective is to assist users in making informed decisions when purchasing or renewing insurance policies for their cars, bikes, and health. Our expertly curated information aims to empower our readers with the knowledge they need to protect their valuable assets and financial interests.